Cancellation & Skip Policy
You may skip any scheduled delivery at no charge, provided you do so before your order cut-off deadline. To
find your cut-off date and time, log in to your account and click “Shopping Cart.”
SKIP
DEADLINE
All skips must be submitted before your order cut-off. Skips requested after the cut-off cannot
be honored and your account will be charged for that delivery.
Missed Skip / Order Change Deadline
Billing for Unmodified or Un-skipped Orders
All orders are billed two (2) days prior to your scheduled delivery date. This billing cycle reflects the fact that Farm to Fork Colorado purchases and allocates inventory specifically for each customer's box in advance of delivery.
If you need to skip a week, modify your order, or make changes to your subscription, you must do so before your billing date (two days prior to delivery). Any changes or skip requests made after billing has been processed may not be fulfilled for that delivery cycle.
If a payment issue arises after billing, all payment information must be updated by noon (12:00 PM MT) the day before your scheduled delivery. Failure to resolve payment by this deadline will result in your order being pulled from that week's delivery route.
Please note: Even if your order is pulled due to a payment failure or a missed skip/modification deadline, you will still be charged for that order. Because inventory was ordered and prepared specifically for your box, Farm to Fork Colorado incurs real costs when an order cannot be fulfilled as scheduled. Boxes that cannot be delivered due to customer inaction must be discarded, and those costs cannot be absorbed by our small, local farm business.
We understand that life gets busy. We encourage all customers to log into their account ahead of the billing date to manage their upcoming orders. If you anticipate a recurring issue, please contact us at info@farmtoforkcolorado.com so we can work with you.
You may cancel your subscription at any time, for any reason, with no cancellation fee provided the
cancellation is received before your next order cut-off.
How to Cancel:
• Phone: Call (719) 301-7670 during business hours
• Email: info@farmtoforkcolorado.com (allow 2-3 business days for confirmation)
• Online: Log in to your account and follow the cancellation steps
⚠️ Cancellations requested after your order cut-off will result in a charge equal to the full cost of that
delivery. No refund will be issued for charges processed after the cut-off deadline.
Reactivating a Cancelled Account
You are welcome to reactivate a cancelled account at any time. Simply log in to your account or contact our
team. Any account credits on file at time of cancellation will be retained for 12 months and reinstated upon
reactivation.
Delivery Pause (Vacation Hold)
Need to pause deliveries for an extended period? We offer a vacation hold feature. Contact us or log in to
your account to pause deliveries for up to 8 consecutive weeks without cancelling your subscription. Your
account will remain active and resume automatically on the date you specify.
Billing Cycle All orders are billed two (2) days prior to your scheduled delivery date. This reflects the fact that Farm to Fork Colorado purchases and allocates inventory specifically for each customer's box in advance of delivery.
Order Changes & Skip Deadlines If you need to skip a week or modify your order, changes must be made before your billing date (two days prior to delivery). Changes submitted after billing has processed may not be fulfilled for that delivery cycle.
Payment Update Deadline If a payment issue arises after billing, all payment information must be updated by noon (12:00 PM MT) the day before your scheduled delivery. Failure to resolve payment by this deadline will result in your order being pulled from that week's delivery route.
Charges for Pulled Orders Even if your order is pulled due to a payment failure or a missed skip/modification deadline, you will still be charged for that order. Because inventory was ordered and prepared specifically for your box, Farm to Fork Colorado incurs real costs when an order cannot be fulfilled. Boxes that cannot be delivered due to customer inaction must be discarded, and those costs cannot be absorbed by our small, local business.
Customer Responsibility for Payment Information It is the customer's sole responsibility to maintain accurate and up-to-date payment information on their account. You can update your billing information at any time by logging into your account, navigating to Account Info → Update Billing, and saving your changes. Farm To Fork Colorado is not responsible for failed charges resulting from outdated, expired, or incorrect payment information on file.
Declined Payment Notifications A decline notification email is sent automatically for every failed transaction. Customers are encouraged to monitor their inbox and take immediate action upon receiving a decline notice. Please check your spam or junk folder if you do not see the email.
Please note: Farm To Fork Colorado does not guarantee a phone call for every declined transaction. Phone outreach is made at our discretion, primarily for accounts with an outstanding balance. It remains the customer's responsibility to respond to decline emails and update their payment method promptly.
Weekend & After-Hours Submissions Emails and billing update requests received outside of business hours, including weekends and holidays, will not be processed until business hours resume. Please allow 1–2 business days for a customer service representative to assist you. To avoid delays, we strongly encourage all customers to manage their accounts directly online — changes made through your account portal take effect immediately and do not require staff assistance.
