Terms & Policies

TERMS AND CONDITIONS

PAYMENTS

Credit card payments for each delivery are processed 2 business days prior to each scheduled delivery. Please contact us for any changes in your billing information. Your payment information is due within 14 days of signing up for service. Failure to do so may result in your account being placed on hold. Any balances 30 days past due will be charged a $10 late fee. Accounts with balances 90 days past due will be referred to a collection agency.

CHANGES TO YOUR ORDER

All changes to your order (including “disliked” items, changing items ordered, & cancelling/postponing a delivery) must be made before your order cut-off. Your cut-off date and time can be found by logging into your account and clicking “Shopping Cart.”

POSTPONING OR CANCELLING YOUR DELIVERY

Your subscription will automatically renew on the day after the last delivery on a weekly, bi-weekly or monthly basis. Subscriptions may be cancelled at any time, for any reason. Should you choose to cancel your subscription, you must inform us by calling our customer service at (719) 301-7670. Orders cancelled after your order cut off time will incur a cancellation fee equal to the cost of your box order. Your order cut off time can be found by logging into your account and clicking “Shopping Cart”.

IF YOU DON’T CANCEL/POSTPONE BEFORE YOUR ORDER CUT-OFF, YOUR ACCOUNT WILL BE CHARGED. NO REFUNDS ARE AVAILABLE FOR ORDERS CANCELLED/POSTPONED AFTER THE CUT-OFF.

VOUCHER USE

Groupon, Living Social, and other discount vouchers are only valid for one-time use, and only for new customers and/or delivery addresses. Any customers attempting to use the same voucher more than once will be charged the full rate as listed on the Farm To Fork Colorado website. Similarly, any pre-existing customers (active or cancelled) attempting to use a voucher will be charged the full rate.

In order to redeem a voucher, a valid credit card is required at time of sign up, in addition to placing an order for a recurring delivery.

Refunds are not available for any charges made for first deliveries due to incorrectly applied vouchers.

Please be sure to apply your voucher before billing is processed for your delivery route. If your account is charged for the first delivery, we do agree to apply the voucher credit towards a future delivery; however the amount charged cannot be refunded. Please see our “Voucher Instructions” page for more info on how to redeem a voucher and how to check to make sure it’s been redeemed.

STOLEN OR UNSUCCESSFUL DELIVERIES

Your delivery will be left in front of your home if you’re not present to receive it, but we accept no responsibility for replacement or refund in the case of theft. We’ll do our best to determine whether the delivery was made to the correct home, but if so, it will not be replaced nor refunded.

Similarly, we accept no responsibility for attempted deliveries that are not successful for factors outside our control, including, but not limited to:

• Inaccessible homes (gates to which we are not provided a gate code, unclear walkways)
• Incorrect addresses
• Office/workplace closure (please be sure to “skip” your delivery if your place of employment is your delivery location and will not be open on a specific delivery date)

PRIVACY POLICY

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

COLLECTION OF INFORMATION

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

COOKIE/TRACKING TECHNOLOGY

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

DISTRIBUTION OF INFORMATION

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

COMMITMENT TO DATA SECURITY

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

This site uses industry-standard technologies when transferring and receiving consumer data to help ensure its security. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. The servers are backed up regularly and protected by security systems.

PRIVACY CONTACT INFORMATION

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: info@farmtoforkcolorado.com

By Phone: (719) 301-7670

We reserve the right to make changes to this policy. Any changes to this policy will be posted.